Self-Service Password Reset Email Setup

Self-service password reset (SSPR) is a feature that allows users to reset their passwords without the need for intervention from the IT helpdesk.  The purpose of SSPR is to provide users with a convenient and secure way to reset their passwords in case they forget or lose them SSPR typically involves a series of security questions or multi-factor authentication (MFA) methods to verify the user's identity before allowing them to reset their password.

This will teach you how to set up your nonwork email to do so.

1. Go to https://pwreset.grandtimber.com/ in your preferred web browser
2. Login using your normal username and password
3. Click on the "Enrollment" tab at the top of the window.
4. In the email area your work email is usually listed - you will need to add a different email
   • Click Add email
   • If you are locked out of your account, you will not have access to your work email 
5. In the popup, enter your alternate email address in the "Enter Email Address" field and then hit Send Code
6. Open the email you entered and check for new mail
   • I used my Gmail, this is the notification that displayed
   • Open the email and copy the code displayed
   • The code is unique to your account and this one time setup, it will not be used again
7. Paste the code (or enter it) into the "Entry Verification Code" Field, then select Verify Code
8. If you have copied the code succesfully, your new email will show up into the main field on the main page

Thank you for setting up your Self-Service Password Reset, this will allow you to speedily reset or unlock your account and password without assistance whenever you may need to.