RingCentral: Shared User Login

Please note: This article applies only to a few specific departments and end users who log into RingCentral using a shared account.

All other users should refer to RingCentral: Single Sign-On User Login for standard login instructions.

This guide will walk you through signing in to the RingCentral app inside Microsoft Teams using a shared mailbox and two-factor authentication. These steps are intended to ensure smooth access while keeping shared accounts secure.

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RingCentral Embedded Teams App

1. Open the RingCentral app from the left bar in your Teams app
   1. Click the three dots on the bottom left if the RingCentral app is not in the left bar

   2. Please submit a ticket on Zendesk if you do not see the RingCentral app

      

2. Enter the shared email address and click Next
   

3. You may be prompted for Two-factor authentication. Click on By email to <*********>@breckgv.com to send an email with the multifactor code.
    

   

4. Open the shared mailbox to find the authentication email and enter the code. Click Verify once you have entered the code
   

   

5. The pop-up will close, and you should be logged in to RingCentral.  Return to Teams to check it out!

   

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Note: The first time you sign in, RingCentral may require you to set your emergency response address.

1. Click Confirm emergency address in the pop-up
   
2. On the new page, click the caret next to the plus sign to open a dropdown.
3. Select the correct location from the list
   
4. Click Confirm location (the button will turn blue once a location is selected).