RingCentral Teams App: Desktop Plugin Initial Setup

First-Time Plugin Setup in the RingCentral Teams App

The first time you sign in to the RingCentral app in Teams on a computer, you may see a message indicating that you need to download and install the desktop plugin. This plugin is already installed automatically by IT in the background, but there are a few steps you will need to click through during your first-time setup.

• You can click Skip below the download button to continue.

On the Phone tab of the RingCentral app (under the Keypad sub-tab), you may also see a warning message like the one pictured below. Click Open Plugin to continue.

What happens next?

One of the following may occur:

1. The plugin loads normally
   You will be returned to the Teams app, and you will now be able to make and receive calls.

2. A browser window opens with a pop-up stating:
   “This site is trying to open RingCentral for… Desktop Plugin.”
   Click Open to proceed. You will then be returned to Teams, and the calling features will be available.

   

   • If the pop-up does not appear, click the Launch it now link at the bottom of the page.

     

3. No pop-up appears

   1. Click the blue Download button - the download will start.
      

   2. Once the download finishes, click the file to launch the installer

   3. Follow the installation prompts to install the plugin

      1. Agree to the terms and conditions

         

      2. Wait for the installation to finish

         

      3. The installer will close automatically once done
      4. Return to Teams and wait for the plugin to load.  You may have to click the Open Plugin link to launch it.