Email Security - Held Emails - Daily Digest

Email digests are generated daily (at 11:00a), and contain an overview of all emails held during a particular period. These held emails are potentially deemed as junk/spam, and as a result they are held in a hold queue.

The end user can control these held emails without contacting their administrator. 

An example digest is displayed below.

Using the Digest

The digest lists the actions you can take to ensure legitimate messages aren't missed and that they are released to your Inbox. The actions you can take are listed below, together with details of what happens to the held messages and all future messages from the sender. Each message in the digest must be actioned individually.

Warning: As you can regulate the messages you accept into your inbox, it is crucial for you to understand the significance of each action before deciding what action to apply to each message.

Frequently Asked Questions

Q:	What happens to the messages if I take no action on messages in the digest?
A:	You don't have to take action on messages in the digest, but we encourage you to do so. If no action is taken on the messages in the digest, you won't be reminded about them and they'll expire from the Hold Queue after 14 days. After this period, messages can be retrieved from your personal email archive.
Q:	I received the following notification when I clicked on an action link. What does this mean?
A:	The action links in the digest are only valid for 14 days. The above notification is displayed if you attempt to release, block, or permit a message after this time period, or if the message has previously been released or blocked.
Q:	I can't see all the options in the digest email (e.g. Release All). Why is this?
A:	The actions you can perform on the listed messages are controlled by your Administrator. Contact them to discuss your requirements to action digest set messages.
Q:	I received a digest notification recently for a message but didn't activate it. Today I received a further digest notification for a different message, but it didn't include the held message from a few days ago. Why is this?
A:	Each digest notification only displays details of newly held messages. This is deliberate so as not to spam users with messages. If you receive many digest notifications, try creating a rule in your email client to move them to a separate folder.